What is Technical Writing?
Technical writing is a form of business writing where the writer’s goal is to describe technical information in the most precise way possible. Good technical writing creates clear information about complex products, software and processes. It delivers significant value when it adds to the customer experience, reduces risks, and supports digital transformation.
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RedLocus Technology Solutions offers professional documentation services, to help you provide your users with right content they need in the User Interface, the Help text, or the onboarding information.:
We work with:
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Project Managers who are launching a product or service
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Managers responsible for policies and procedures
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Developers who need to write end-user documentation
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Companies needing to hire technical writers / communicators
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People starting their careers in technical writing and need training to improve their technical communication skills
Our Expertise in Technical Writing
Technical Manuals
Your product is complex, and your customers expect high quality supporting documentation. RedLocus Technology Solutions has the expertise to deliver useful, accurate and clear technical manuals and user guides that reflect well on your product, your brand, and meet your customers’ expectations.
RedLocus Technology Solutions has designed and written manuals for a wide range of industries and technologies. We combine our in-house expertise with technical writers that have industry knowledge specific to your area – a combination that has proven to be successful again and again. RedLocus Technology Solutions knows how to document exactly the information you and your customers will need, whatever you call your technical manuals. For example: instruction manual, operator instructions, standard operating procedures (SOP), or operations and maintenance manual (O&M).
For Example:
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Installation Guides,
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Startup Guides,
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Installation manuals,
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Instruction handbooks, Software guides,
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Operating manuals,
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Configuration guides, Troubleshooting guides
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Product Manuals
Your product is almost ready, and now would be the perfect time to write the manual. But you cannot devote core resources to it and cannot wait to hire dedicated staff. Using RedLocus Technology Solutions’ user guide writers as a service provider makes you move faster because we are ready to go. We have the experience to understand your priorities, and what this means for getting user guides and other content ready for when the product is ready.
We make use of graphics, video illustrations and tabes to create engaging, accurate, and useful guides for your product no matter who your users are, or which language they speak.
RedLocus Technology Solutions knows how to produce exactly the information you and your customers will need, whatever you call your product user guides. For Example:
Instruction Manual
Operator Instructions
User Manual
Software guide
Quick-Start Guide
Product Guide
Operators Manual
User Instructions
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Software User help
Great software user help ensures users get the most from your software. It’s typically delivered online, either embedded within the software User Interface, or published as web pages linked from the software. Great software user help enables self-service, reducing the need to contact your support teams. It also boosts pre-sales understanding and increases the likelihood that users will commit to fuller-featured versions.
By providing your customers with clear online help and support, you allow them to find the help they need instantly and take away the frustration of having to wait around for that email or chat reply, or hanging on the end of a phone. For you, it means reduced support costs and training, and customers more engaged with your product.
RedLocus Technology Solutions will:
Only write what users will actually need; separate ‘Concept’, ‘Task’ and ‘Reference’ information, but make linking easy
Embed what you create as close to the user’s task as possible
Reuse as much of the content as possible for buyers to assess the software, and for support staff to solve problems
Use analytics to understand searching and browsing behaviours
Feed that understanding into improving the help, and the product
API Documentation
API documentation is a reference resource (usually an online portal) that allows developers to work with and integrate your software or application into their API.
Complete and accurate documentation can be the most important factor for developers when deciding on what applications to use in their business. It is often considered more important than service availability, or response time. So if developers do not know what an API can do or how to use it correctly, it does not matter how great the service is; it is going to be too tough to implement.
So, when writing API documentation, it is important that your format is clearly structured, and are efficiently updated and maintained.
Well-designed API documentation will give you the following advantages:
Gives developers confidence in your product
Makes your product easier to use
Encourages developers to use more features
Ensures developers keep using your products
Process and Procedures
If you have invested in deciding how your organisation needs to work (processes) and in what your staff needs to do (procedures), then definitely it is worth investing in communicating and managing that information.
More than anything, this information lives or dies based on trust. Do your staff trust that they will be able to find what they need, and do they trust the information would be accurate and easy to understand? We Will:
Work with your process owners, and with staff who are actually doing the tasks that the procedures describe.
Create an information model that establishes a structure, a tone of voice, navigation and formatting conventions.
Get the best from your preferred technologies: for example, Microsoft SharePoint and Office 365, or Atlassian Confluence.
Prototype combinations of text, tables, graphics, flow charts, checklists, playbooks, animations and videos, to establish what works best for you.
Ensure your team can replicate what we have produced.
Outsourcing Documentation
Your complex product needs clear documentation, but that has become too hard to achieve.
What if your documentation added value to your product development process? What if it wasn’t just the last step before you can ship the product? What if your documentation helped you to make better, easier-to-use products? Imagine documentation that does not just meet regulations and save you money on support calls, but actually makes you money.
Hiring and developing great technical writers is hard. But we have a growing in-house team that thrives, with specialist skills and a range of industry backgrounds.
Let your engineers, marketing and product teams focus on what they’re best at – we’ll focus on creating great documentation for you.
We know how to adapt our service to integrate seamlessly with your product development and go-to-market processes – no matter what your industry.
Sometimes you need to switch priorities, and there will be peaks and troughs of work. Our service will flex, with access to specialist skills only when you need them.
Working with us reduces your managers’ workload, meaning they can concentrate on your business. Our managers know exactly how to run an authoring team efficiently.